Enterprise Tech.Support

Since 2003, we at EnterpriseTech.Support have had a passion for small and medium businesses and the technology needed to make them run well. We work as a seamless extension of your day to day business which epitomizes our philosophy of service– the less you notice our work, the better we are performing for you.

As we’ve met business owners across the Piedmont Triad, we’ve been surprised at the number of bad technology experiences that many companies have seen. We hear the same complaints of MSP and tech support companies often: unresponsive, unprofessional, ineffectual, and lacking follow up communication.

We’ve built our business model to solve these problems for you. We believe that technology should be a tool at your disposal to help you reach your business goals. If your technology isn’t driving efficiency and efficacy, we’d love to show you how we can help.

We feel so strongly about our services and our outstanding team, we have a 100% money-back guarantee.

Owner, Enterprise Tech.Support, Inc.

Organizations are increasingly turning to managed service providers (MSPs) to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department, according to new research from IT industry trade association CompTIA.

Companies have become more familiar with managed services and are turning to them for management of certain IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring.

It is also important to note that while companies are increasingly relying on outside providers for part of their IT needs, MSPs generally complement rather than replace internal IT.

Instead, especially in larger companies, bringing an MSP into the mix frees up existing IT staff to focus on more strategic projects.

Enterprise Tech.Support offers a wide range of services for businesses ranging in size from 1 to 100 employees. Enterprise coordinates hardware and software deployments, asset management, infrastructure, networking, communication channels, and even web, app, and domain hosting in the cloud. Every account’s service package is designed for optimal value and long term stability in order to reduce downtime, maximize efficiency and contribute as much as possible to the client’s success.

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Complete IT Outsourcing: an overall IT strategy and complete support package to align technology, processes, and people with your key business objectives.

Professional IT Services: our IT leaders organize your IT operations and projects to enable maximum efficiency and growth for your business. We offer strategic project management, IT consulting, and development services.

Managed Services: run your business is maintained and supported 24×7. We proactively manage your devices both remotely and on-site.

Cloud Hosting Services: get the benefits of an enterprise-class data center for a fraction of the cost with advanced security and protection, industry compliance criteria, risk management, redundant connectivity, and customizable backup and disaster recovery solutions.

My name is Rick Heymann. I was born and raised in Winston Salem, NC and I’ve spent more than 20 years in the IT/IS business, adhering to a business philosophy that places an emphasis on accountability to the client and marketing by referral. I have found that being forthright and following through for the sake of your own conscience as well as your clients’ welfare leads to a good night’s sleep.

I work a little differently than most. I don’t charge more for your hardware than it costs me. I’m brutally honest with my clients. My prices are in the center of the market’s curve– I’m not the cheapest because my service is actually worth the price, and, I’m not so expensive that you end up paying for vanity and inflated overhead. I won’t bluff or feint. My clients respect me for this, and, they remain clients year after year.

If you desire to work with someone who treats you and your account like you would want to be treated, then contact me by phone or email. I’ll follow up with a friendly reply, I’ll assess your current situation and I’ll tailor our services to fit your needs. If I cannot help you, I will refer you to someone who can, drawing upon all of my experience and associations in the business. I look forward to hearing from you.