Organizations are increasingly turning to managed service providers (MSPs) to handle elements of their IT needs as part of a collaborative arrangement with the internal IT department, according to new research from IT industry trade association CompTIA.

Companies have become more familiar with managed services and are turning to them for management of certain IT functions, particularly email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring.

It is also important to note that while companies are increasingly relying on outside providers for part of their IT needs, MSPs generally complement rather than replace internal IT.

Instead, especially in larger companies, bringing an MSP into the mix frees up existing IT staff to focus on more strategic projects.

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